Services and Products

System Analysis

We provide services to study the system requirements at various levels within an organization using a variety of techniques such as user interviews, document analysis, work observation, and questionnaires. These methods help gather real facts (Fact Gathering) and analyze them to discover the true needs of the users, including those that may not have been explicitly communicated.

A System Requirement Specification document will be prepared to confirm a mutual understanding between us as system analysts and the users. This ensures that the identified requirements are clear, accurate, and complete.

System Design

We provide system design services, using the user requirements obtained from system analysis as the foundation to create the System Design Specification document. This document includes the following components:

• Database Design using Entity Relationship Diagram and Data Dictionary
• Object-Oriented Design using Unified Modeling Language (UML) to create models that align with business needs
• Process Design using Data Flow Diagram (DFD) to visualize the flow of information within the system
• User Interface and Prototype Design, creating intuitive screens that meet user needs
• Report Design, producing reports that support efficient decision-making and data analysis

We also consider using additional languages and diagrams as appropriate for each case. After each design component is completed, we create a Proof-of-Concept Model to verify that the design is feasible and meets the requirements outlined in the system requirement specification.

System Development

We provide system development services covering a wide range of applications, including:

• Centralized Applications for centralized data management and processing, ideal for organizations requiring high stability and security
• Distributed Applications that operate independently across multiple network points, offering flexibility in data access and sharing
• Windows Applications for office environments, running on the Windows operating system
• Web Applications, accessible through web browsers for convenient access from anywhere
• Mobile Applications, designed for use on mobile devices, catering to personalized needs and fast accessibility

We also offer website development and E-Commerce systems designed to enhance your business's online sales efficiency. Our team specializes in designing and developing systems tailored to meet the specific needs of each client effectively and efficiently.

Information Technology Consulting

We offer Information Technology (IT) and Information System (IS) consulting services, recommending and developing IT solutions that are suitable for each business. Our services include analyzing and resolving issues in existing systems using various technologies such as:

• Management Information System (MIS)
• Decision Support System (DSS)
• Data Warehouses
• Data Mining
• Online Analytical Processing (OLAP)

Additionally, we provide system performance analysis and optimization services, covering databases, applications, client machines, servers, and networks, to ensure the system operates efficiently and meets the full business requirements.

SoftCon Phoenix Hospital Information System

SoftCon Phoenix HIS is a comprehensive and modern hospital information system designed to support full hospital management. This system covers all hospital functions, from Front Office to Back Office, utilizing a Paperless System to improve efficiency and speed in patient services. The front office functions include:

• Medical Records
• Benefit Management
• Outpatient Department (OPD), including Emergency, OB-GYN, and Dermatology Departments
• Laboratory
• Radiology
• Rehabilitation
• Blood Bank
• Pharmacy and Medical Supplies
• Medication Dispensing Room
• Inpatient Department (IPD)
• Delivery Room
• Nursery Room
• Intensive Care Unit (ICU)
• Operating Room and Anesthesia
• Nutrition Service
• Cashier Room

Additionally, the system includes specialized modules such as:

• Healthcare Benefits Management System
• ICD Coding System
• Diagnosis-Related Group (DRG) System
• Medical Statistics System

In the back office, SoftCon Phoenix HIS includes the following systems:

• Accounts Receivable System
• Revenue Collection System from 3 sources: Comptroller General's Department, National Health Security Office (NHSO), and Social Security Office
• Human Resources System
• Supplies and Maintenance System
• Procurement System
• Accounts Payable System
• Administration and General Management System
• Risk Management System

All these components empower hospital administrators to use information and data effectively for decision-making and hospital management.